Support

Something not working? Write to us.

Support for Pod is handled by email, by the two people who build it. There is no ticket portal and no chatbot in front of us — a message goes straight to the founders.

We aim to reply within two weeks, and usually sooner. If a report turns out to be a bug, we will tell you when a fix ships rather than closing the thread quietly.

Support address

For anything about Pod — problems, questions, feedback:

info@pettingellsoftwarecompany.com Other ways to reach us

What to include

None of this is required — write in whatever form suits. But these are the things we usually have to ask for, and including them up front will save a round trip.

Your device and OS versionFor example, iPhone 15 on iOS 26.1, or Pixel 8 on Android 15.

The app versionShown at the bottom of the app's settings screen.

Roughly when it happenedA date and approximate time helps us match a report against our own logs.

What you expected, and what happened insteadA screenshot is worth a paragraph. Please crop out anything you would rather not send us.

Common things

Deleting your accountYou do not need to contact us. Open the app and choose Delete account in settings. Deletion is immediate and permanent, and we cannot recover the data afterwards. Details are in the privacy policy.

Health data is not appearingPod can only read what you have granted. On iOS check Settings → Privacy & Security → Health → Pod; on Android check the Health Connect app's permissions. Metrics no source has recorded will stay empty.

Data looks different on two devicesPod stores data on the device first and syncs afterwards, so a device that has been offline will catch up when it reconnects. If a difference persists once both devices are online, tell us.

Privacy and data requestsAccess, correction, or deletion requests are handled at privacy@pettingellsoftwarecompany.com rather than the support address.

Pod is still in development. It is not yet available to download, so if you are here ahead of a release, there is nothing to install yet. Support for the app is staffed all the same — questions from people testing it with us are welcome.